Cancellation Policy | Lakeside Watersports

Cancellation & Refund Policy

At Lakeside Watersports, we understand that plans can change. Our cancellation and refund policy is designed to be clear and fair while ensuring the best experience for all our guests. Please review the details below before booking.

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📅 How to Cancel or Reschedule

All cancellations and reschedule requests must be completed online. We do not accept cancellations via phone, email, or text.

💰 Deposit, Payment & Refund Policies

All bookings require a 50% deposit. Our payment and refund policies are as follows:

  • Deposits are 100% refundable (Minus Fees) if you cancel at least 5 days before your session.
  • If you cancel within 5 days of your session, your deposit is non-refundable.
  • For bookings made the day before or day of your session, the full session fee is non-refundable.

⚠️ Cancellation Due to Weather or Other Issues

Lakeside Watersports reserves the right to cancel sessions due to weather, equipment issues, or staffing limitations.

  • If we cancel your session before it begins, you will receive a full refund or the option to reschedule.
  • If we must cancel mid-session due to unforeseen circumstances, you will receive a prorated refund.

🔄 What If I Need to Reschedule?

If you need to reschedule, you can contact us at least 5 days in advance, and we’ll happily move your booking to another available time slot. We’re not here to take your money without providing the experience you booked, but please respect our time. When you reserve a prime slot and cancel last minute, that’s time we can’t resell. Lakeside Watersports operates on limited availability, and once a time slot is booked, it’s locked in. We only sell time, and once it’s gone, we can’t get it back. Reschedules made within 5 days may be subject to a fee.

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📜 Final Notes

By booking a session with Lakeside Watersports, you agree to the terms outlined in this policy. For any questions, please reach out to our team.

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